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Warranty

Warrenties
RMA Procedures
Unwanted or unsuitable
Dead on arrival
Goods faulty within the warrenty
In Transit Damge
Important note on LCD Screens.
Returning Philips products
Returning Samsung Monitors
Returning Sony Monitor \ LCD TV products

Warrenties
All Products come with a one year manufactures warrenty and must be registered with the manufacturer on recieving your goods. Goods faulty within the warrenty period but after 14 days since receipt are entitled to a warranty repair. Some manufacturers require that the end user contact them directly regarding faulty products, and not the retailer. In such cases please contact IrishLCD and we will be happy to supply you with the manufacturer's contact details to which are displayed at the end of these guidlines . Please bear in mind that IrishLCD does not have an in-house repair department, so it usually takes up to 6 weeks for us to process a warranty repair due to additional process steps. The quickest route is usually always for customers to contact the manufacturer directly.

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RMA Procedures
This is guidence on how to fill out an RMA form with IrishLCD,

An online RMA must be completed in respect of all returns, faults or reporting of damage to goods in transit. The information present below will instruct you how to prepare your product for return and also how to complete the RMA Processing Cycle. Also how to qualify your product for return so as not to incur a delay and the return of the product due to these guidelines not been followed. One online RMA must be completed per each item returned. No returnend products will be accepted without a completed RMA.

RMA processing can take between 1-5 business days to which is dependant on the manufacturer to which in any case exculudes weekends, bank holidays, public holdays etc

All returns to Irishlcd require an RMA request form to be completed. This form should be returned to IrishLCD to be processed. You will be notified by e-mail as to whether your return has been authorised or denied, and you will be given further instructions on returning the product. In some cases the customer will be required to contact the manufacturer directly to authorise a return. IrishLCD will advise customers in the event of such cases.

Any products approved for return to IrishLCD through this procedure must;

    * Be packaged securely for transport.

    * The product must be returned in its orginal packaging.

    * All accessories must be presnt.

    * All maunals and documention for the product must be present.

    * Authorised RMA numbers must be visible and clearly presented on the outside of the product beening.

(Note) Product returns clearly not visibly displaying a valid RMA number will not be accepted by IrishLCD. Do not deface the manufacturers packaging. All returns shipping costs shall be incurred by the customer.

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Unwanted or unsuitable
These products may be returned to IrishLCD within 7 working days of delivery pursuant to the Distance Selling Regulations as long as the goods are not opened and the packaging remains in an ‘as new’ state. In such cases standard RMA procedures still apply. Goods must be returned at your own expense. Please note that this option is only available for home users, NOT business users.

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Dead on arrival
Products received under the above heading and or products that have develop faults under standard warranty conditions are required to be submitted to IrishLCD for processing within 14 days of delivery. When the goods are returned to us and the fault has been verified, we’ll replace the product.

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Goods faulty within the warrenty
Goods faulty within the warrenty period but after 14 days since receipt are entitled to a warranty repair. Some manufacturers require that the end user contact them directly regarding faulty products, and not the retailer. In such cases please contact IrishLCD and we will be happy to supply you with the manufacturer's contact details to which are displayed at the end of these guidlines . Please bear in mind that IrishLCD does not have an in-house repair department, so it usually takes up to 6 weeks for us to process a warranty repair due to additional process steps. The quickest route is usually always for customers to contact the manufacturer directly.

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In Transit Damge
If for whatever reason outside of IrishLCD’s control your product arrives damaged in transit, we request that you report it to us within 48 hours. If goods are visibly damaged on receipt, please sign the delivery note accordingly. Once the damaged goods are received back into our warehouse, we’ll issue a full refund to you via your original payment method

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Important note on LCD Screens.
LCD displays are made up of a set number of pixels and each pixel is made from 3 sub pixels; one Red, one Blue and one Green. Every sub-pixel is addressed by its own transistor and so the manufacture of a glass substrate is very complex. Due to the nature of the manufacturing process, occasional defects can occur. Pixel defects or failures cannot be fixed or repaired and can happen at any stage in the LCD’s life. To regulate the acceptability of defects and to protect the end user, ISO have created a standard for manufacturers to follow. ISO 13406-2 recommends how many defaults are acceptable in a display before it should be replaced, within the terms & conditions of warranty. All reputable manufacturers conform to and support the ISO 13406-2 standard.
Please check the accepted tolerances on manufacturer sites before returning LCD/PLASMA TV’S due to dead pixels as accepted tolerances will not be regarded as faulty.

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Returning Philips products
Before you contact Philips support, you should have the following information:

    * Product Model and Type
    * Serial Number
    * Date and place of purchase\bill of sale
    * Brief description of the fault

Philips can be contacted on:

Phone +353(0) 1601 1161

PHILIPS website

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Returning Samsung Monitors
In the event that you should require service assistance, please contact Samsung (UK) directly for service/repair within Ireland. Samsung will collect the defective product at your location normally within 1 week and replace/swap it directly at your doorstep with a similar one. For specific models, the defective product will be repaired on-site. Occasionally Samsung is not able to replace/swap the monitor directly. In such cases the defective monitor will be collected, repaired by Samsung and returned to you. This will only take a few days extra.

Within 28 days from purchase you can return your product to IrishLCD instead of contacting Samsung. You have to apply for an RMA number at www.irishlcd.ie. The product will be repaired or replaced by Samsung if tested faulty and returned to you. The total repair/exchange period can take up a few weeks.

Before you contact Samsung for support you should have the following information ready:

    * Product type and model
    * Serial Number
    * Date and place of purchase\bill of sale
    * Brief description of the fault

Samsung (UK) can be contacted on:

+44 (0) 870 242 0303

SAMSUNG Website

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Returning Sony Monitor \ LCD TV products
If you have a problem with a Sony LCD-TV / Monitor you can search through the

SONY FAQ section on their website for the most commonly asked questions, drivers and tips.

In the event that you should require service assistance, please contact Sony directly for service/repair.

Before you contact Sony you should have the following information ready:

    * Product type and model
    * Serial Number
    * Date and place of purchase\bill of sale
    * Brief description of the fault

Sony can be contacted on:

+353(0)1413 1771

SONY Website

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